Frequently Asked Questions

Everything you need to know about your Helio shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free for all domestic orders via our online portal.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Helio ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How should I care for my Helio garments?

To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each garment.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.